Q: How can I contact you?
A: Feel free to email our Question Hotline at any time if you have any questions about our company, our clothing or any other inquiries you might have! We always try and respond within a day or two. You can also contact us on our Instagram, Twitter and Facebook.
Q: How can I send you pictures of me looking fantastic?
A: We love when our customers send us pictures! If you'd like to send us some, please send them to firstname.lastname@example.org. Please include your Instagram or Twitter name, so we can shout you out if we decide to use your picture.
Q: What is the returns / exchange / price match policy?
A: Our goal is your satisfaction. If anything we sell you is defective or damaged, we will replace it. If the product is not defective, we will accept returns on unworn, unwashed clothing for up to 14 days. Unfortunately, we cannot accept returns on glasses or pasties at this time. You are responsible for shipping it back to us, unless it’s defective (if your order included free shipping, any returns made will be less the standard shipping cost). To make a return, please e-mail us.
We will price match items that go on sale for up to 14 days after purchase. Any discount offer that requires a coupon code is not eligible for a price match, however, if you buy an item and see a coupon code for it the next day, e-mail us, and we'll try and do something for you.
All sales items are final sale and cannot be returned or exchanged.
Q: Can you guys do something custom for me?
A: We are generally unable to fulfill custom requests. However, we do listen to them, and will certainly take into account any requests when we do new production runs. Some of our products have been inspired by customer requests!
Q: How long does shipping take?
Fulfillment: We try and ship all orders next business day, but sometimes it takes two if it's a busy day.
Inside the USA: Standard shipping takes 3-10 days, Priority takes 2-5 days, Express is 1-2 days. We also offer OnTrac for $15, which is 1 Business Day shipping for CA, AZ, NV and 2 Business Day shipping for OR, WA, CO, UT, ID. We highly recommend using OnTrac over USPS if it's available in your state and you need your items within 1-2 days.
Canada: Standard Shipping to Canada is estimated at 7-10 days, and Priority at 5-7 days. These estimates may vary depending on how long it takes to clear customs. First Class International only includes tracking through Customs. If you do not receive your package within 10 days of receiving a shipping notification, please contact us.
Europe, Asia and Australia: Shipping abroad takes about 1-3 weeks (Western Europe and Australia tend to be closer to 10-14 days), but may vary depending on how long it takes to clear customs. We currently only offer US Postal Service First Class International, which only tracks through Customs. If you do not receive your package within 3 weeks of receiving a shipping notification, please contact us.
All duties and customs charges are the responsibility of the customer. If you require special shipping arrangements, we will generally try and accommodate you, so please e-mail us.
If our shipping software flags your address as invalid, we will email you within one business day to confirm the address. If you don't receive a shipping email within 2-3 business days, please e-mail us (Note: We are having trouble with Yahoo spam filtering our emails, please add littleblackdiamond.com to your exceptions list)