FAQ

General

How is Little Black Diamond different from other rave clothing brands?

At LBD, we're all about serving unique looks for our community of goddesses who support, empower and celebrate each other. We offer a curated collection of high quality, ethically constructed festival clothing and accessories - often collaborating with other small independent businesses and artists.

Taking a stand against fast fashion, we produce in small batches or offer made-to-order items. We also make all of our pasties in-house out of scrap fabric left over from our production process in order to reduce waste!

Click here to learn more.

What size should I get?

Please refer to the size chart on each product page for guidance. Sizes may vary by manufacturer. If you need help figuring out what size to get, send us an email us at csr@littleblackdiamond.com and we'll help ya out!

Do you sell gift cards?

Yes, we do! You can purchase a gift card here.

Little Black Diamond gift cards are delivered by email and contain instructions on how to redeem them at checkout.

How do I redeem a Little Black Diamond gift card?

Just shop as you normally would. During checkout at the Payment tab, enter your gift card number into the text box labeled "Gift card or discount code" and click the Apply button, then complete your order.

When will an item be restocked?

Sign up for our emails and you'll be the first to know when something's back in stock!

When is the next product launching or drop coming?

Sign up to receive our emails and you'll be the first to know about all the latest updates.

Do you do custom orders?

Unfortunately, we do not have the capability of doing custom orders at this time. If you have an idea for a great product you’d like to see, let us know - it might already be in the works!

Shipping

When will my order ship?

We usually take 1 to 2 business days to process your order, unless it's a made-to-order item. We do not ship on weekends and US holidays.

Orders placed on Fridays, over the weekend or during a holiday will be processed the following business day.

Made-to-Order Items - These items are made when an order is placed for them and have varying production lead times depending on the creator. Please see the item's product page for details. Your order will be shipped once your item's been made. Upgrading for a faster shipping will not shorten the production time.

You’ll get a shipment notification email with a tracking number as soon as your package ships.

When can I expect to receive my package?

Most orders are processed and shipped within 1-2 business days. We do not ship on weekends and US holidays.

Orders placed on Fridays, over the weekend or during a holiday will be processed the following business day.

Made-to-Order Items - These items are made when an order is placed for them and have varying production lead times depending on the creator. Please see the item's product page for details. Your order will be shipped once your item's been made. Upgrading for a faster shipping will not shorten the production time.

You have a variety of options to choose from for shipping, please see the Checkout page for estimated delivery time frames. Orders shipped within the US will be delivered within 1 to 5 days, depending on your preferred shipping method. Shipping to Hawaii, Alaska and countries outside of the US may take up to 14 days or more.

Where does Little Black Diamond ship?

LBD currently ships within the United States and to Canada and Australia. You may experience longer delivery times when shipping to Hawaii, Alaska, Canada and Australia.

Can I edit my shipping address?

If your order is shipping to an incorrect address, please email us at csr@littleblackdiamond.com to let us know as soon as possible. We can't change it once your order has been processed and sent.

What is 1-Click Protect by Route?

1-Click Protect is an optional add on for your order. For a nominal fee, it adds package protection at checkout and you’ll be covered in case your order gets lost, damaged, or stolen in transit. You can find out more at the Route website.

I'm having problems with the tracking.

Sometimes it can take the carrier 1-2 business days to register your shipment status. If your tracking number isn't updating or working at all, please reach out to us as soon as you can via csr@littleblackdiamond.com.

It says my package was marked as delivered, but I don't have my order.

Please check around the outside of your home in case the delivery person placed your package in a different spot. Also check with your neighbors and all members of the household that may have received the package on your behalf. If it is still not found, call the carrier it was shipped with for more information. If all else fails, you can email us at csr@littleblackdiamond.com and we'll see what we can do.

Ordering

What forms of payment do you accept?

We accept MasterCard, Visa, American Express, and Discover credit cards or debit cards.

We also accept Paypal, ShopPay and Afterpay. If you choose one of these 3 methods, you will be redirected to your option's site to securely completely your purchase. You'll then be redirected back to Little Black Diamond once your transaction's complete.

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. Creating an account will allow you to look at your order history and have your address information automatically filled in when placing an order. It's quick and easy to create an account.

Where is my order confirmation?

All order communications are sent to the email addressed used when you placed your order. Please check your spam or junk folder in case it got sent there!

If you placed your order on Friday, over the weekend or during a US holiday, it will be processed the following business day. Shipment confirmations with tracking numbers are sent later in the day.

If you haven’t received your order confirmation, please get in touch with us at csr@littleblackdiamond just in case there’s a problem with your order.

How do I cancel my order?

As long as your order has not been shipped, we can cancel your order. Please email us at csr@littleblackdiamond.com immediately if you'd like to cancel your order. If your order has already been sent out, you can iniatiate a return once you receive your order if it follows our Returns Policy.

Can I change my order?

Sorry, we’re unable to modify your order once we’ve started processing it. If you'd like to add something, we suggest placing a new order.

Can I upgrade my shipping?

It's possible to upgrade your shipping as long as your order hasn’t shipped. Send us an email to csr@littleblackdiamond.com right away with your name, order number, and the date you need it by and we'll work it out.

What is Afterpay and how do I use it?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. You can find out more at the Afterpay site.

In order to use Afterpay, just shop online as usual and at checkout, select Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

What is Shop Pay and how do I use it?

Shop Pay is a service that lets customers save their email address, credit card and shipping and billing information so that checkout is faster. It also offers you the option to pay in full at checkout, or to split your $50+ purchase into regular payments with Shop Pay Installments. You can find out more at the Shop Pay site.

To use Shop Pay, just shop online as usual and at checkout, select Shop Pay as your payment method. First-time customers will need to register with Shop Pay and provide payment details, and returning customers simply log in to make their purchase.

Please note that all items in your shopping bag must be eligible for Shop Pay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Can I use Afterpay or Shop Pay if I'm an international customer?

Afterpay and Shop Pay is only offered to customers who live in the US.

Returns

What is your return policy?

We want you to love what you got! You can initiate a return or exchange within 30 days of delivery, as long as the items are undamaged, unused/unworn and contained in its original packaging with all tags and labels attached. Returns must be received within 14 days of starting your return.

You have 3 easy options:

  • Return for store credit
  • Exchange for the same product
  • Return for refund

For our full policy, please see our Returns Policy. You can start a return here.

How do I return or exchange an item?

It's easy to start a return, please go to our Returns Center and fill out the form. Once your return or exchange has been approved, follow the instructions in the email for how to send your items back to us.

My order has arrived but it’s not as I expected. What can I do?

We're sorry about that! It's easy to start a return or exchange, please go to our Returns Center and fill out the form. Once your return or exchange has been approved, follow the instructions in the email for how to send your items back to us. If you have any questions, please reach out to us at csr@littleblackdiamond.com and we can make it right.

How long does it take to process a return?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.