Refund policy

Please see our Return Policy page for full details and options.

Eligibility Window

Returns and exchanges must be initiated within 30 days of delivery (or 45 days from the original order if tracking doesn't have a confirmed delivery date). Return must be received within 14 days of initiating your return.

International returns must be initiated within 60 days of your original order, and returned within 30 days of initiating your return.

International Customers

International orders may be subject to customs and duties upon arrival in your country. You are responsible for understanding and paying these costs in your country. We are not able to cover or refund these fees.

Ineligible Items

  • Items marked as clearance or final sale.

  • Lingerie and swimwear.

  • Glasses or eyewear of any kind.

  • All made-to-order items.

  • Free gifts or promotional items with retail value.

  • Items received in damaged/worn condition.

  • Returns, exchanges and store credit initiated more than 30 days after the delivery date.

  • Shipping charges, except in cases where we have made an error or the items were defective.

Please note that if ineligible items are received, no credit, refund or exchange will be issued. The customer will be responsible for return shipping costs if they wish to have the item returned.

Packaging Requirements

  • All items must be returned in new condition. Liners, tags, lacing and components must all be intact. If liners, tags, and components are missing or items are received unlaced, a 10% restocking fee will automatically be applied to all refunds or store credit. Exchanges will not be sent out until the restocking fee has been paid.
  • The return form MUST be included inside the package. If the label becomes damaged, this will be the only way to identify which customer the item(s) belong to.
  • All fragile items must be properly bubble wrapped and protected. Items received damaged will receive no refund, store credit, or exchange.
  • Make sure all boxes are properly sealed, and any previous shipping labels/barcodes are taken off or covered.

Please note that if packages are received that are improperly labeled, sent without a tracking number, or sent without filling out our return form may be delayed or denied. You will be responsible for return shipping costs if you wish to have the item returned.