FAQs

General Questions

We are open regular business days of Monday through Friday. If it’s a Friday, we may not get back to you until Monday. If it is a US holiday, we usually will get back to you the next business day. Sometimes, we just have a ton of emails and we need a day or two to catch up, especially during festival season. Please only send one email regarding your question or return (additional emails create clutter and it will take longer to get to) - However, if you haven’t heard from us in 3 business days, then please send us another message!

We encourage you to sign up for product notifications on the product page of the item you're asking about. You will be sent an email as soon as that item's back in stock.

Please refer to our sizing chart. Note: Some items may go by different sizing, follow the measurements found on the product pages. If you have any questions on the sizing of anything, please send us a message and we'll help ya out!

Unfortunately, we do not have the capability of doing custom orders at this time. If you have an idea for a great product you’d like to see, let us know - it might already be in the works!

We are not set up to have customers come by and shop at the moment, although this might be an option in the future.

Shipping

No shipment notification? - Check your spam folder first! If you ordered on a Friday, most orders ship the following Monday (we unfortunately do not employ elves that ship for us 24/7 in our warehouse). Orders are packed each day around 11am, and tracking numbers are sent in the evening.

Please check with neighbors and all members of the household that may have received the package on your behalf first. If it is still not found, call the carrier it was shipped through for more information before emailing us.

All other US orders ship standard for $5. Expedited and International shipping are weight based, so the best way to get an idea of price is to add the items to your cart, input your address, and see how much it will cost. Pleae refer to our Shipping Info page for complete details.

Customs fees are determined by your country and these fees and additional charges are out of our control. Before you order, please check with your customs department on fees that may apply.

I already placed my order and...

As long as it hasn’t shipped and it is before 11am PT, email us right away and we will be able to cancel your order.

As long as it hasn’t shipped and it is before 11am PT, we will be able to make the change to your shipping. Send us an email right away with your name, order number, and the date you need it by. Please make the email subject “Shipping Upgrade Request” for faster response.

As long as it hasn’t shipped and it is before 11am PT, we will be able to fix your address. Send us an email right away with your name, order number, and correct address. Please make the subject “Incorrect Shipping Address”.

As long as it hasn’t shipped and it is before 11am PT, we will be able to fix it. Send us an email right away with your name, order number, and the items you want swapped. If it has already shipped, you can submit a return for credit.