When will an item be restocked?
All of our restock dates, if they are known, are listed in the product descriptions. This is not an exact date, but our best estimate. The best way to know exactly when something will be back in stock is to sign up for product notifications. You can find that on each individual product page. If there is no date listed, we may not restock it or we don’t have a solid date to add yet.
What size should I get?
Our sizing chart is located here. If an item (including shoes) runs small or big, it will be noted in the description.
Do you do custom orders?
Unfortunately, we do not have the capability of doing custom orders at this time. If you have an idea for a great product you’d like to see, let us know - it might already be in the works!
I live in San Diego, can I come try something on or purchase at your warehouse?
We are not able to have customers purchase or try on our items in person as our inventory is not located at our office. We also are not set up to have customers pick up their orders, although this might be an option in the future.
How much does shipping cost?
Orders in the US with a subtotal that is over $70 ship for free (this does not include tax; coupon codes that reduce the subtotal below $70 will also not be eligible). All other US orders ship standard for $5. Expedited and International shipping are weight based, so the best way to get an idea of price is to add the items to your cart, input your address, and see how much it will cost.
Do you pay for customs fees?
Customs fees are determined by your country and these fees and additional charges are out of our control. Before you order, please check with your customs department on fees that may apply.
I ALREADY PLACED MY ORDER AND...
I need to upgrade my shipping
As long as it hasn’t shipped and it is before 11am PT, we will be able to make the change to your shipping. Send us an email right away with your name, order number, and the date you need it by. Please make the email subject “Shipping Upgrade Request” for faster response.
My address is wrong
As long as it hasn’t shipped and it is before 11am PT, we will be able to fix your address. Send us an email right away with your name, order number, and correct address. Please make the subject “Incorrect Shipping Address”.
I ordered the wrong item
As long as it hasn’t shipped and it is before 11am PT, we will be able to fix it. Send us an email right away with your name, order number, and the items you want swapped. If it has already shipped, you can submit a return for credit.