FAQs

At LBD, we're all about serving unique looks for our community of goddesses who support, empower and celebrate each other. We offer a curated collection of high quality, ethically constructed festival clothing and accessories - often collaborating with other small independent businesses and artists.

Taking a stand against fast fashion, we produce in small batches or offer made-to-order items. We also make all of our pasties in-house out of scrap fabric left over from our production process in order to reduce waste!

Click here to learn more.

Please refer to the size chart on each product page for guidance. Sizes may vary by manufacturer. If you need help figuring out what size to get, send us a message and we'll help ya out!

Yes, we do! You can purchase an e-gift card here.

Little Black Diamond gift cards come in denominations of $10, $25, $50 and $100. They're delivered by email and contain instructions on how to redeem them.

Just shop as you normally would. During checkout at the Payment tab, enter your gift card number into the text box labeled "Gift card or discount code" and click the Apply button, then complete your order.

Sign up to receive an email notification on the sold out product's page and you'll be the first to know when something's back in stock.

However, some items may be one-of-a-kind and once they're gone, they're gone. So you may not want to wait!

Sign up to receive our emails (you can subscribe in the footer below) and you'll be the first to know about all the latest updates.

Unfortunately, we do not have the capability of doing custom orders at this time. If you have an idea for a great product you’d like to see, let us know - it might already be in the works!

We usually take 1-2 business days to process your order, unless there is a made-to-order item or an item that has special shipping notes. We do not ship on weekends and US holidays.

Orders placed on Fridays, over the weekend or during a holiday will be processed the following business day.

Some items may have a longer processing/shipping time, please see the product description for details.

Made-to-Order Items - These items are made when an order is placed and have varying production lead times depending on the creator. Please see the item's product page for details. Your order will be shipped once your item's been made. Upgrading for a faster shipping will not shorten the production time.

You’ll get a shipment notification email with a tracking number as soon as your package ships.

Most orders are processed and sent out within 1-2 business days. We do not ship on weekends and US holidays. 

Orders placed on Fridays, over the weekend or during a holiday will be processed the following business day. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Some items may have a longer processing time, please see the product description for details.

Made-to-Order Items - These items are made when an order is placed for them and have varying production lead times depending on the creator. Please see the item's product page for details. Your order will be shipped once your item's been made. Upgrading for a faster shipping will not shorten the production time.

You have a variety of options to choose from for shipping, please see the Checkout page for estimated delivery time frames. Orders shipped within the US typically will be delivered within 1-5 days, depending on your preferred shipping method. Shipping to Hawaii, Alaska and countries outside of the US may take up to 14 days or more.

We currently ship within the United States and to Canada and Australia. You may experience longer delivery times when shipping to Hawaii, Alaska, Canada and Australia.

If your order is shipping to an incorrect address, please contact us to let us know as soon as possible. We can't change it once your order has been processed and sent.

1-Click Protect is an optional add on for your order. For a nominal fee, it adds package protection at checkout and you’ll be covered in case your order gets lost, damaged, or stolen in transit. You can find out more at the Route website.

All order communications are sent to the email address used when you placed your order. Please check your spam or junk folder in case it got sent there! Shipment confirmations will have tracking numbers with them.

If you placed your order on Friday, over the weekend or during a US holiday, it will be processed the following business day. If your order contains a made-to-order item or has special shipping notes, it will take longer for your order to be processed. Please see that item's product page details.

If you haven’t received your order confirmation, please get in touch with us just in case there’s a problem with your order.

Sometimes it can take the carrier 1-2 business days to register your shipment status. If your tracking number isn't updating or working at all, please reach out to us as soon as you can.

Please check around the outside of your home in case the delivery person placed your package in a different spot. Also check with your neighbors and all members of the household that may have received the package on your behalf. If it is still not found, call the carrier it was shipped with for more information. If all else fails, you can contact us and we'll see what we can do.

We accept MasterCard, Visa, American Express, and Discover credit cards or debit cards.

We also accept Paypal, ShopPay and Afterpay. If you choose one of these three methods, you will be redirected to your option's site to securely completely your purchase. You'll then be redirected back to Little Black Diamond once your transaction's complete.

Yes. You can place an order as a guest with no obligation to create an account. Creating an account will allow you to look at your order history and have your address information automatically filled in when placing an order. It's quick and easy to create an account.

All order communications are sent to the email address used when you placed your order. Please check your spam or junk folder in case it got sent there!

If it's been a while and you haven’t received your order confirmation, please get in touch with us and we'll see what's going on.

As long as your order has not been shipped, we can cancel your order. Please contact us immediately if you'd like to cancel your order. If your order has already been sent out, you can iniatiate a return once you receive your order if it follows our Returns Policy.

Sorry, we’re unable to modify your order once we’ve started processing it. If you'd like to add something, we suggest placing a new order.

It's possible to upgrade your shipping as long as your order has not shipped yet and does not contain a made-to-order item or something with special shipping notes.

Send us a message right away with your name, order number, and the date you need it by and we'll work it out.

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. You can find out more at the Afterpay site.

In order to use Afterpay, just shop online as usual and at checkout, select Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Shop Pay is a service that lets customers save their email address, credit card and shipping and billing information so that checkout is faster. It also offers you the option to pay in full at checkout, or to split your $50+ purchase into regular payments with Shop Pay Installments. You can find out more at the Shop Pay site.

To use Shop Pay, just shop online as usual and at checkout, select Shop Pay as your payment method. First-time customers will need to register with Shop Pay and provide payment details, and returning customers simply log in to make their purchase.

Please note that all items in your shopping bag must be eligible for Shop Pay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

We want you to love what you got! Please see below for your options and read about our policy before starting a return or exchange.

START A RETURN

THREE EASY OPTIONS

1. Return for Store Credit (US Only)

This couldn't be easier! Fill our our return form above and we will send you a FREE pre-paid shipping label to return your items. When we receive your items back, we will issue you store credit that never expires.

2. Exchange (US Only)

For swapping sizes for the same product/color or replacing a defective item only.

Fill our our return form above and we will send you a FREE pre-paid shipping label to return your items. When we receive your items back, we will issue you store credit that never expires so you can re-order.

3. Return for Refund

For US — We will send you a pre-paid shipping label, which you can use to return the item(s) to us. You will be refunded to your original payment method, and we will deduct $9 from the refund to cover the cost of shipping.

International — Please fill out the return form above, and we will send you instructions for your return. We are unable to provide shipping labels for international customers, so you will be responsible for return shipping. 

ELIGIBILITY WINDOW

Returns and exchanges must be initiated within 30 days of delivery (or 45 days from the original order if tracking doesn't have a confirmed delivery date). Return must be received within 14 days of initiating your return.

International returns must be initiated within 60 days of your original order, and returned within 30 days of initiating your return.

INTERNATIONAL CUSTOMERS

International orders may be subject to customs and duties upon arrival in your country. You are responsible for understanding and paying these costs in your country. We are not able to cover or refund these fees.

INELIGIBLE ITEMS

- Items marked as clearance or final sale.
- Lingerie and swimwear.
- Glasses or eyewear of any kind.
- All made-to-order items.
- Free gifts or promotional items with retail value.
- Items received in damaged/worn condition.
- Returns, exchanges and store credit initiated more than 30 days after the delivery date.
- Shipping charges, except in cases where we have made an error or the items were defective.

Please note that if ineligible items are received, no credit, refund or exchange will be issued. The customer will be responsible for return shipping costs if they wish to have the item returned.

PACKAGING REQUIREMENTS

- All items must be returned in new condition. Liners, tags, lacing and components must all be intact. If liners, tags, and components are missing or items are received unlaced, a 10% restocking fee will automatically be applied to all refunds or store credit. Exchanges will not be sent out until the restocking fee has been paid.

- The return form MUST be included inside the package. If the label becomes damaged, this will be the only way to identify which customer the item(s) belong to.

- All fragile items must be properly bubble wrapped and protected. Items received damaged will receive no refund, store credit, or exchange.

- Make sure all boxes are properly sealed, and any previous shipping labels/barcodes are taken off or covered.

Please note that if packages are received that are improperly labeled, sent without a tracking number, or sent without filling out our return form may be delayed or denied. You will be responsible for return shipping costs if you wish to have the item returned.

1. Read our Returns Policy for full details on what you can return/exchange.
2. Fill out our easy Return Form.
3. We will respond by email, generally within 1-2 business days. We will provide instructions and/or a pre-paid shipping label.
4. Pack and return your order following the provided instructions.
5. Once we receive your return, it may take us up to 5 business days to process it. We'll email you a confirmation once that's done.

We're sorry it didn't work out for you. It's easy to start a return or exchange, please see our Returns Policy for your options.

If you have any questions, please reach out to us and we can make it right.

Once we receive your return, it may take us up to 5 business days to process your return. We will email you a confirmation once that's done.

It can take several days for your bank or credit card provider to process the refund into your account, or onto your card.